About the Role:
BluEdge is seeking a detail-oriented Customer Service Representative who possesses Pre-Press capabilities to join our team. This role is ideal for an individual with experience in a printing company or document imaging environment who has thrived in a fast-paced production setting. The primary responsibility of this role is to assist clients via email & phone & manage digital files ensuring print-ready files for production.
Key Responsibilities:
1. Answer and assist clients over the phone and email, providing exceptional customer service.
2. Clearly explain BluEdge services pertaining to their respective order placed.
3. Set up digital client files using Adobe Illustrator and InDesign.
4. Retrieve, download, upload, and proof files/documents to ensure conformance.
5. Send work to the production facility.
6. A strong desire to learn new things and apply them.
Required Skills & Experience:
7. Minimum of one (1) year of experience in a printing company or document imaging setting.
8. At least one (1) year in a pre-press role, utilizing Illustrator & InDesign.
9. Minimum one (1) year of experience working in a copy/print center.
10. Strong listening and oral communication skills.
11. Exceptional customer service skills are a must.
12. Excellent problem-solving abilities.
Equal Opportunity Employer