Job Title: Life Science Engagement Lead
Location: Germany (Frankfurt / Munich / Berlin preferred)
About the Role:
We are seeking an experienced Life Science Engagement Lead to oversee and drive strategic clientengagements in Germany. The role is pivotal in managing client relationships, ensuring delivery excellence,and expanding our footprint in the life sciences domain. You will act as the primary interface with clients, aligninternal teams to business priorities, and ensure high-quality outcomes across projects.
Key Responsibilities:
Serve as the primary point of contact for key life sciences clients in Germany, building trusted advisorrelationships.
Lead strategic engagement planning, including scoping, resourcing, and project prioritization.
Drive business growth by identifying opportunities for new services, upselling, and cross-selling withinexisting accounts.
Ensure delivery excellence by coordinating with internal teams across creative, digital, web, andomnichannel services.
Oversee engagement financials, including revenue, forecasting, and profitability.
Manage risk and issue resolution, ensuring timely escalation and mitigation.
Lead, mentor, and develop local and offshore teams to maintain high performance and employeeengagement.
Align with global and regional stakeholders to implement best practices, standardize processes, andmaintain client satisfaction.
Key Qualifications:
Education: Bachelor's or Master's degree in Life Sciences, Pharmacy, Biotechnology, or related field.MBA is a plus.
Experience:
8–12 years of experience in client engagement, account management, or program management in the life sciences industry.
Proven track record managing multi-disciplinary teams and large-scale projects.
Experience working with global pharmaceutical or biotech clients is preferred.
Skills:
Strong client management, negotiation, and relationship-building skills.
Excellent leadership and team management capabilities.
Strategic thinking with ability to align client needs with business objectives.
Financial acumen to manage budgets and optimize engagement profitability.
Fluency in English and German is essential.
Personal Attributes:
Proactive and results-oriented with a consultative mindset.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
Collaborative approach to drive cross-functional teamwork.