OverviewTo support our continued growth and regional operations, we are seeking a motivated professional to join our team as Customer Service Manager Systems & Export.The Customer Service Manager Systems & Export is a hands-on manager responsible for building and leading a high-performing team to deliver outstanding customer service and actively contribute to the growth of our business in the DACH and Balkans region. The role drives a customer-centric organization, leads process improvements, and develops team competencies to ensure fast, accurate responses to customer inquiries while optimizing turnover, margin, and cash flow for the company. You will be the local representative of the EMEA Operations team and, together with the Local Sales Manager (LSM), will be responsible and accountable for the performance of the region.ResponsibilitiesLead and manage a team of 6–7 customer service professionals, ensuring excellent service and business performanceDevelop team competencies through coaching and trainingOversee end-to-end customer service, including quotes, order processing, deliveries, e-invoicing, claims, and technical inquiriesSupervise direct reports in Customer Service and execute strategies to optimize service quality and costsPartner with the EMEA Sales team, visiting customers and developing tailored service solutions (with distributors for example)Assess and improve internal processes to maximize efficiency and resourcesCoordinate with Sales and Product Management on demand analysis and inventory optimizationAct as a bridge between local staff and Viking EMEA management, ensuring alignment with policies and objectivesMonitor performance, prepare reports, and take corrective actions as neededCoordinate the handling of claims with the Quality ManagerQualifications and experienceMinimum 5 years of experience leading a customer service team in the industrial sector, with a track record of achieving resultsAbility to inspire a customer-centric mindset within your team and embody the values that set Viking EMEA apartProven success in driving organizational change and delivering measurable improvements in service quality and efficiencyBachelor\'s degree (or equivalent) in a relevant field such as Business Administration, Commercial, or Supply ChainPersonal characteristicsFluency in German and English is requiredStrong team management and leadership skills with a proven ability to motivate and develop othersExcellent verbal and written communication skillsSolid administrative and IT skills (ERP and Microsoft Office); SAP experience is a plusFlexible and adaptable, able to respond quickly to changing circumstancesSolution-oriented, pragmatic, results-driven, and committed to continuous improvementHighly independent and proactive in managing responsibilitiesStrong influencing skills and ability to collaborate effectively at all levels of the organizationLocation / Traveling / Reporting lineThis is an office-based role with rare occasional travelling once or twice per year to visit customers. You will report to the EMEA Head of Customer Service.This is an exciting opportunity to take a leadership role in a growing, customer-focused company operating across multiple countries.You will play a key part in shaping operational excellence, driving team performance, and delivering outstanding service to our customers in the DACH and Balkans region.Contact informationIf you are interested in this position, please send your Curriculum Vitae and cover letter in English. #J-18808-Ljbffr