ABOUT TRADEBYTE At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered. We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us. As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group! WHAT WE’D LOVE YOU TO DO (AND LOVE DOING) Experience: You bring at least 2 years of experience as an Operations Manager, Technical Account Manager, or in a similar customer support/service role. Technical Savvy: You are familiar with XML and CSV and are eager to solve complex data integration problems. You have a high level of autonomy when learning new tools. Tools: Experience with Salesforce Service Cloud or similar ticketing systems is an advantage. Soft Skills: You are a motivated, organized, and detail-oriented team player. Most importantly, you are empathetic; we believe empathy is the best way to show customers we truly care. Communication: You speak English fluently. German skills are a plus but not required. Engagement: You are comfortable with face-to-face customer interactions, operational check-ins, and on-site workshops. WE’D LOVE TO MEET YOU IF Act as the first point of contact for enterprise customers and sales channels experiencing technical issues. Research technical issues to solve them independently or escalate them to 2nd Level Support when necessary. Drive the resolution of service failures (incidents) and identify root causes to prevent recurrence. Manage customer communication via ticketing systems and face-to-face meetings until resolution. Collaborate with Product Management to highlight software optimization opportunities. Monitor customer integration processes proactively using internal tools. Lead regular meetings with customers to discuss operational issues and shared solutions. Build strong personal relationships with stakeholders and travel for on-site workshops when needed. Be engaged with your cross-functional team members. OUR OFFER Tradebyte provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. Employee shares program 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners 2 paid volunteering days a year Hybrid working model - work where it works for you within Germany or the UK, with regular office attendance required for moments that matter. Work from abroad for up to 30 working days a year 27 days of vacation a year to start for full-time employees Relocation assistance available (subject to prior agreement) Family services, including counseling and support Health and wellbeing options (including Wellhub, formerly Gympass) Mental health support and coaching available Drive your development with our training offerings and biannual peer-to-peer review