Your Responsibilities:
Customer Service & Customer Coordination
* Main point of contact for customers regarding order status, delivery dates, and shipments
* Maintain and monitor customer orders in the ERP system (SAP)
* Coordinate changes to delivery dates and quantities after internal alignment
* Provide structured and solution-oriented customer communication
* Close collaboration with internal departments (Operations, Supply Chain, Logistics)
* Document relevant processes, agreements, and decisions
* Contribute to the continuous improvement of cross-functional processes
Interface with Production Planning
* Communicate customer demand and scheduling changes to production planning
* Provide customers with realistic delivery dates based on internal coordination
* Ensure transparency regarding delivery risks and escalate when necessary
* Support the stability of day-to-day operational processes
Interface with Supply Chain & Logistics
* Coordinate with Supply Chain regarding material availability affecting customer orders
* Coordinate shipping schedules and collaborate with logistics providers
* Clarify delivery deviations and transport issues in coordination with internal teams
* Support operational execution without purchasing or contract responsibility
Your Profile:
* Completed commercial or technical training, or comparable qualification
* Several years of professional experience in Customer Service, Operations, Supply Chain, or a production environment
* Experience in a cross-functional coordination role within a manufacturing company
* Solid knowledge of export processes and customs documentation
* Experience in medical technology, pharmaceuticals, or another regulated industry is an advantage
* Experience with AEO status and related authorisations
* Practical experience in logistics environments and working with logistics service providers
* Strong understanding of operational processes and dependencies
* Structured, reliable, and solution-oriented working style
* Strong communication skills and assertiveness
* Confident use of ERP systems (SAP), MS Office, and IAA+
* Very good German and good English skills