Sunseeker ist ein innovatives Technologieunternehmen im Bereich der automatisierten Rasenpflege. Wir entwickeln intelligente, zuverlässige und umweltfreundliche Mähroboter, die eine effiziente und komfortable Pflege von Grünflächen ermöglichen. Mit hoher Produktqualität, moderner Robotik und nachhaltigen Lösungen gestalten wir die Zukunft der smarten Gartenpflege.
Product & Customer Support
Basic Information
• Job Title : Product & Customer Support
• Location : Germany
• Department : Product & Testing Center EU
• Employment Type : Full-time
• Reporting To : Head of Product & Testing Center
Job Purpose
Act as a bridge between the company, European distributors, and end customers: provide professional product training and technical support, collect market feedback to support R&D iteration, and enhance customer satisfaction.
Key Responsibilities
1. Conduct product training for European dealers and customers;
2. Provide technical feedback and support to R&D teams in China;
3. Provide customer support and assist with product testing based on the technical support requirements of the R&D team;
4. Prepare training materials and documentation;
5. Organize and establish Beta test user groups, collect early user feedback, and provide improvement suggestions to the product team.
Requirements & Qualifications
Must-Have
1. Bachelor's degree or above, preferably in Electronics, Mechanics, or Computer Science;
2. Experience in technical support, product training, or after-sales service;
3. Excellent communication skills in both English and Chinese;
4. Strong learning ability and cross-cultural teamwork skills;
5. Must hold a valid driving license (Germany or EU);
6. Willing to trave within Europe for product training and customer support.