Infosys BPM is seeking motivated and skilled IT Support Specialists to join our on-site team at Asbach, Bavaria, Germany. In this hands-on role, you will provide high‑quality technical support, ensure smooth IT operations, and act as an essential interface between users and advanced support teams.
Your Responsibilities
* Install, configure, and maintain hardware: desktops, laptops, printers, scanners, and other peripherals
* Diagnose and resolve software issues across Microsoft Windows, macOS, Microsoft 365, and other business‑critical applications
* Troubleshoot network connectivity issues (LAN, WLAN, VPN) and support basic configuration of network devices
* Perform preventive maintenance on IT equipment
* Support deployment and decommissioning of IT assets
* Provide timely, clear, and effective technical assistance to end users
* Document all support activities, solutions, and asset movements in the ticketing system
* Escalate complex issues to higher‑level teams (networking, systems, server)
* Maintain a professional, customer‑focused attitude in all interactions
* Follow IT policies, security standards, and corporate compliance guidelines
* Travel occasionally to nearby locations to perform support tasks approx.
3–4 times per month
within
20–30 km
* Provide secondary VIP support based on existing SOPs and training
Your Profile
* 3-4 years of experience in IT support or a similar role
* Strong knowledge of Windows and macOS
* Hands‑on experience troubleshooting hardware and software components
* Basic understanding of network concepts (TCP/IP, DNS, DHCP, WLAN)
* Experience with Microsoft 365 tools: Outlook, Word, Excel, PowerPoint, Teams
* Strong diagnostic and problem-solving abilities
* Excellent communication and interpersonal skills—able to explain technical topics clearly to non‑technical users
* Ability to work independently, manage time effectively, and prioritize tasks
* Ability to lift and move IT equipment (e.g., PCs, monitors)
* Local language and fluent English
* Valid
driver's license
(mandatory)