Description:
About the Company ✨
L’Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.
Your Responsibilities
* Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.
* Request Management: Handle consumer requests related to information and complaints.
* Service Excellence: Provide precise and timely beauty and product advice.
* E-commerce Assistance: Address questions related to returns, deliveries, or refunds.
* Product Care Advice: Offer recommendations on products, alternatives, or specifics.
* Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).
* Health Report Registration: Document health-related conditions.
Join us at Teleperformance Portugal and be part of a team dedicated to beauty and excellence!
Requirements:
Your Profile
* Native German speaker with excellent communication skills
* Proficient in English (at least B2 level: written, spoken, and read)
* Customer-oriented with strong problem-solving skills
* Empathetic and focused on customer satisfaction
* Team player with good IT skills and competence in using reporting tools
* Flexible and available to work in shifts
Preferred Qualifications:
* Experience in the cosmetics and luxury sector
* Knowledge and experience with digital and social media
* Previous experience in customer service
Offer:
Benefits
* Comprehensive Training
* Work Schedule: 40 hours per week, Monday to Sunday, from 08:00 to 20:00.
* Holiday and Christmas Allowances: Equal to the base salary, paid as a monthly percentage on top of your salary.
* Meal Allowance: €7.00 per day, provided by a debit card for tax exemption.
* Health Insurance: Available from the first day of the employment contract.
* Workplace: Porto.
* Compensation Package: €1,605 per month + bonus
* Contract Details: Initial 12-month term contract, extendable up to 24 months. Permanent employment after 2 years.