Senior Quality Engineer Requisition ID: 70778 Date: Jul 23, 2025 Location: Stolberg, North Rhine-Westphalia, DE Department: Quality Description: At West, weu2019re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, Westu2019s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? Thereu2019s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary In this role, you will provide Quality Management System best practices across the programs you support. This role ensures regulatory and quality compliance and is responsible for planning, scheduling, executing and communicating all items regarding quality issues, complaints, validations and other projects in support of Customer Program Operations and product release. You may ensure suppliers deliver products which comply with requirements and specifications. You may lead efforts to enhance the supply chain by addressing supplier and customer issues, improving quality processes internally and with suppliers. You take on responsibilities in customer and supplier communication and actively implement West's quality policy at the Stolberg site. Essential Duties and Responsibilities Investigation and processing of customer and supplier complaints Leading departmental projects for lean work structures Supporting internal and cross-factory projects Initiating and following quality-relevant processes in local Deviation and CAPA Management Conducting customer and supplier audits and processing related reports Implementing measures from audit processes with internal and external stakeholders Supporting factory functions in root cause analysis and implementation of corrective actions Managing relevant change processes according to West Change Control Policy Assisting in local training within the framework of quality initiatives Assisting in the creation of summaries and statistics for management Meet company and departmental goals in the continuous improvement of all products, services and processes, including the West QMS. Other duties as assigned Education Bachelor's Degree in Engineering or Science or equivalent experience required Work Experience Minimum 5 years of professional experience in quality or a quality-related interface Proficiency in standard project management tools and software (e.g. Microsoft Project, Excel) for planning, tracking, and reporting project activities, and proficient in statistical software, Windows OS, Microsoft Office Suite including Word, Excel, and Power Point required Preferred Knowledge, Skills and Abilities Proven knowledge in DIN ISO 9001:2015 Very good MS Office and SAP skills Excellent German and English skills, both spoken and written Proficient use of statistical analysis tools (e.g., Minitab) Strong awareness of safety and organizational talent High teamwork capability and ability to act independently Strong problem-solving skills and project management experience Knowledge in DIN ISO 15378:2017 and Six Sigma Green Belt training are desirable Additional Requirements Exhibit a strong u201cquality firstu201d mentality and ensure that product and process quality are held to the highest standard. Excellent written and oral communication and interpersonal abilities, with the capacity to communicate complex technical concepts to diverse stakeholders. Ability to work independently, multi-task and thrive in fast-paced environment. Strong problem-solving skills including root cause failure analysis methods. Critical reading skills and maintain high attention to detail, accuracy, and overall quality of work. Must be able to multi-task, work under time constraints, problem solve, and prioritize. \LI-JJ1 West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.