Greetings
We are Hiring Network Technical Expertise in Solution Transition & Deployment
Germany
Dusseldorf
Permanent Hiring
Role 1:
The Technical Excellence Partner (TEP or TP) job role has been designed for large and complex deal as MSI to cope with the underlying technical and organizational complexities and to remove roadblocks in the customer technical journey
- As master of technics to collaborate in designing technical solution on complex, non-standard customer business requirements in the pre-sales and/or post-sales phase,
- As master of craft with proven hands-on capabilities to validate the design by implementing first few sites in the network, delivering tested configuration templates & configuration guidelines, to drive requirements in terms of tools to ensure and secure the right technical dataflow for operating properly,
- As master in collaboration to interact with technical stakeholders (design team,
engineering, ESC expert), project manager and with customers experts to define the most appropriate way to deliver the solution,
- As highest technical operational authority during run phase as well during the customer life cycle for driving critical matters amongst heterogeneous entities for the customer.
The Technical Excellence Partner plays clearly an important role in front of the customer to ensure a seamless transition and transformation of the solution into a “state of the art” standards in term of implementation securing the customer business
Under the responsibility of the ATP (or Senior solution consultant)
Technical Expertise in Solution Design qualification
* Early engagement during the Pre-Sales phase
* Contribute to Customer workshop participation, Contribute to customer solution definition, qualification & validation
* Ensure compliance with already implemented network architecture and solutions
* Contribute with pre-sales design team the Customer network
* design
* involvement in Design activity
* Validate and qualify operationally the HLD
* Qualification and verification of new SAM requests,
* Provide complementary design documentation for
* implementing the solution
* Design validation and Customer acceptance
* Facilitate and support a lab and/or contribute to proof-ofconcept for new solutions
* Support the first few Customer pilot site implementations
* Gather customer and Sales feedback
Technical Expertise in Solution Transition & Deployment
* Own network design documentation
* Create the Customer technical documentation for change &
* release management and operational entities.
* Build the Customer specific configuration templates and
* guidelines to be applied in order to meet Customer service
* requirements
* Decide the project implementation process with lead Project
* Manager on the high level interlock
* Technical alignement of network deployment team
* Contact the Lead Project Manager for the official request for
* resources
* Empowered to work with resource managers directly
* Enlist the technical knowledge required for the scope of the
* project to let the manager select the deployment team.
* Analyze the resource capacity, coverage & availability and
* feedback to the Lead PM and let him confirm if that would meet
* the project plan
* Train the designated deployment team on Customer technical
* design specific requirements. The objectives are to:
* Share the technical configuration guidelines, any non-standard
* items, customized SAT requirements, designated database with
* the deployment team
* Keep the deployment team up-to-date on architectural
* changes.
* Ensure technical knowledge transfer amongst key CS&O teams
* (TM, IOC, Customer Service Desk,…) so that customer solution
* be aligned with technical and operational rules in place
* Direct the Customer network deployment
* To share the scope of the project, its rollout schedule and any
* specificity with the TM deployment team at the start of the
* deployment phase.
* Ensure that all the team members of the Deployment Team are
* applying consistently the technical recommendations,
* guidelines and configuration templates
* Provide technical expert support to the Deployment Team
* Be point of escalation to the Deployment Team with regards to
* technical issues related to design
knowledge and abilities
Should have fundamental knowledge of Network Layer 1, 2 and 3 and have network OSI level
troubleshooting skills. Strong Network skills are mandatory. Good understanding the network
related TECHM products
Strong and practical knowledge of all tools used in Service Transition CMRM (Salto, MachX, Prod+,XConf, Toscan). This include a strong understanding of the technical Data workflow and associated process to express the right requirements to TECHM IT Team in case of evolution
Expert level in WAN, LAN, WLAN, SDWAN, SDLAN
Strong understanding of the organization and the current working model roles and
responsaibilities,
Exceptional communication skills – both written and verbal & Excellent active listening skills.
(workshops animation, interaction with many stakeholders)