Teamleader Customer Service Job Description
About Us:
Exide Technologies is a leading provider of innovative battery storage solutions for automotive and industrial applications. With over 135 years of experience, we have developed and marketed innovative batteries and systems contributing to the energy transition.
Our Energy Solutions division develops and manufactures stationary energy storage batteries from backup power to large-scale storage systems. Our technology portfolio spans from lead-acid to lithium-ion technologies supporting the global energy transition.
Job Responsibilities:
* Leadership: Ensure team stability and cohesion, provide direction, and manage a team of employees.
* Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to ensure a seamless customer journey.
* Coordination: Support Oracle deployment, standardize, and align service commitments across the organization.
* Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance and customer health.
Requirements:
* Proven experience in leading, motivating, and developing a Customer Service team.
* Able to translate insights into actionable strategies.
* Grit and High Standards.
* High degree of initiative.
* Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve growth goals.
* Proficient written and spoken German and English skills.
Benefits:
* A highly collegial working environment with a reasonable scope for action and decision-making.
* Exciting personal and professional development opportunities.
* Corporate well-being initiatives.
* Key benefits including a permanent contract, hybrid working model, annual holidays, and a fair reward package.
Apply now if you meet the criteria and are excited to join our project. Please submit your application along with an updated CV.