Job Description
We are seeking a highly skilled and experienced Solutions Architect Lead to lead our IT services and processes within one or more segments. The successful candidate will design, manage, harmonize, and phase out IT services and processes with minimal disruption.
* Conduct data analysis and interviews to gain insights on enhancing the customer experience.
* Enhance processes to be customer-centric, maximizing value for both customers and the business.
* Develop and implement the customer journey strategy, manage stakeholder relationships, and define policies in accordance with external regulations and risk and compliance guidelines.
Required Skills and Qualifications
The ideal candidate has a Bachelor or Master University degree in IT and at least 5 years of professional experience. They must be capable of managing a wide range of stakeholders with varying priorities and demonstrate curiosity by dedicating time to thoroughly understand end-to-end product processes and staying current with market trends, risks, and product information.
Benefits
This role offers opportunities for career advancement, skill development, and collaboration with cross-functional teams. We are committed to providing a positive work environment that fosters innovation, creativity, and continuous improvement.
Others
Please note that this job requires a high level of autonomy and self-motivation. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.