IT Operations Technician Role
This is an exciting opportunity to join our local IT team at our manufacturing operations site in Altshausen (Ulm Area). As a Senior IT Operations Technician, you will be responsible for leading continuous improvements, ensuring the reliability and efficiency of our IT infrastructure, driving various on-site IT projects, and acting as the primary technical bridge between local business teams and central IT.
Main Responsibilities:
* Provide hands-on on-site L2 support, resolving complex issues to maintain efficient operations
* Monitor help desk trends, identify recurring challenges, and drive improvements across IT services
* Facilitate onboarding and training for new IT team members
* Create and share clear training materials and documentation for the central IT L1 Support team
* Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution
* Provide local insights to guide practical and effective IT solutions
Requirements:
* Extensive professional experience as an IT technician, system administrator, or in a similar role, with a strong focus on L2 support within a manufacturing environment
* Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
* Good knowledge of ITIL principles and best practices for incident management, problem management, and change management
* Experience in first-line SAP support is considered an advantage
* Proven project management skills
* Knowledge of Operational Technology (OT) is an advantage
Benefits:
1. An attractive company recognized as a