Are you eager to advance your career with a global leader in technology and services? Join a company that partners with some of the world’s most recognized brands, driving innovation and delivering top-notch customer experiences. With a presence in over 70 countries, we are celebrated for our forward-thinking approach and dedication to excellence.
Why Choose Sofia? Sofia, the bustling capital of Bulgaria, is an ideal location for those seeking an affordable yet high-quality lifestyle. With a lower cost of living compared to many European cities, Sofia allows you to enjoy a comfortable life while taking advantage of a competitive salary. The city offers a rich cultural scene, vibrant nightlife, and a welcoming community, making it an excellent place to live and work.
About the Position: In this role as a Customer Care Assistant, you'll be a key player in providing exceptional support to customers within the entertainment industry. Your day-to-day tasks will focus mainly on chat and email interactions, with only 5-10% of your responsibilities involving inbound calls. You'll be the primary contact for customers, assisting with their inquiries and ensuring a smooth and positive experience.
What We’re Looking For:
* Proficiency in German (both written and verbal)
* Strong command of English (both written and verbal)
* Excellent communication skills, with a particular interest in sports
* Organized, with a knack for decision-making and problem-solving
* Competency in typing and using computer programs (especially MS Office)
* A team player with a positive and proactive attitude
* Eligibility to work in Bulgaria: Must be an EU citizen or hold a Bulgarian Residence Card (Unfortunately, we cannot offer visa support for non-EU citizens)
* A high school diploma (Experience in customer service is beneficial but not mandatory)
What We Offer:
* Competitive Salary
Flexible shifts: Available from Monday to Sunday, between 10 am and 2 am
* Prime office location: Easily accessible via public transportation, including bus and metro
* Extensive training: Fully paid initial training, along with continuous learning and development opportunities
* Career progression: Structured programs to support your professional growth
* Health and wellness initiatives
* Relocation assistance if needed (covering accommodation and travel costs)
* Additional perks, including Health and Life Insurance, a Multisport card, a Transport allowance, and more
Your Responsibilities:
* Deliver exceptional customer service through live chat, email, and occasional phone calls (only 5-10% of your time)
* Address customer inquiries and resolve issues efficiently
* Maintain high standards of customer satisfaction by being responsive, helpful, and thorough
Are you ready to join a team that values your expertise and offers opportunities for growth? Apply today and take the next step in your career journey with us in Sofia!