Your role in our team
* Member of the IT Service Support Management Team, with overall responsibility for On-Site IT Operations in Northern Europe, primarily covering:
o Germany North
o Nordics
o UK
* Responsible for ITSM process and cross-functional service management at regional and global levels as part of the global IT Service Support Management Team
* Accountable for implementing the new OneIT regional support concept for your region, aligned globally within the overall Service Domain Management Team
* Accountable for defining and implementing OneIT support metrics in your region, aligned globally within the overall Service Domain Management Team
Your profile
* Degree in IT, Business Informatics, or comparable qualification
* 8+ years of experience in IT Service Management, with at least 5 years in leadership positions
* Proven experience in managing international IT teams and external service providers
* Expertise in implementing and optimizing ITSM processes and metrics (ITIL certification advantageous)
* Strong stakeholder management, communication, and negotiation skills
* Fluent in English and German
* Strategic, solution-oriented leader with a clear focus on customer satisfaction and quality excellence
Your benefits
So that you can hit the ground running right from the start, as part of the Körber Group we offer you:
* Numerous opportunities to help shape the company, a wide range of training opportunities and a wide range of development prospects through a comprehensive range of tasks
* Become part of a team of experts and quickly take responsibility for your own topics and projects
* Opportunities to help shape the company! Shape the future with us - we are always looking for innovative and creative ideas to further develop our processes and services
* Varied work in a pleasant, international working environment with flexible working arrangements and flat hierarchies
* Benefits for your health: EGYM Wellpass and company health insurance
* Mobile working and remote work abroad
Apply now and join our team!
Ready for your next step? Click on ‘ Apply now ’ to get started right away! As long as the position is advertised, you can apply at any time.
We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.
If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Lisa Hildebrand is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.