Application Support Specialist (m/f/d) for AMONDIS – The Bridge Between Users and Software
Informieren Sie sich genau über die Fähigkeiten, Erfahrungen und Qualifikationen, die Sie für diese Stelle benötigen, bevor Sie sich unten bewerben.
Do you want to do more than just process tickets? Do you want to understand how an application works—and help develop it further together with the users? In this role, you'll serve as the link between the people who use Amondis every day and the system behind it. You identify problems before they escalate and provide solutions that improve the daily work lives of others.
No day-to-day support without opportunities for growth: You'll support releases, help shape processes, and develop toward project management responsibilities—if you choose to.
CENTRAL SERVICES – FINANCE
The Central Finance Services team in Neuendettelsau is looking forward to welcoming you starting immediately!
(Full-time or part-time | permanent)
You'll work in a small, close-knit team that collaborates closely with the specialist departments. No silo mentality: decisions are made collectively, knowledge is shared, and mistakes are discussed openly.We offer
* Workplace health promotion: sports and relaxation programs, the option of a company bike (depending on contract terms), and occupational health counseling
* Continuing education and professional development: personal education budget, coaching and supervision, company-owned academy, and a wide range of e-learning courses in the Diakoneo Learning Zone
* Company pension plan and supplemental insurance
* Work-life balance: joint planning of working hours and flexible work schedules
* A meaningful workplace with a rich tradition
* Compensation and benefits: including annual bonus, capital-forming benefits, and employee discounts
Learn more about our benefits at:
Your Responsibilities
As an Application Support Specialist (m/f/d) for Amondis, you are responsible for the smooth operation and continuous development of the software—working closely with users and the technical team.
* You will manage the Amondis application during ongoing operations: You will analyze errors, coordinate solutions with the manufacturer, and ensure that users can work efficiently—with a measurable reduction in system downtime
* You are the first point of contact for users with questions about Amondis (second-level support): You act as a liaison between business departments and IT, solve problems in a solution-oriented manner, and document findings for future cases
* You oversee software updates and releases: You coordinate testing, inform user groups, and ensure that new features are rolled out smoothly—minimal friction, maximum acceptance
* You analyze requirements from business departments and translate them into specific configuration changes or development requests to the manufacturer—from requirement to implemented solution
* You maintain and optimize interfaces between Amondis and other enterprise systems (e.g., ERP, DMS, HR systems) and ensure data consistency and stable processes
Your Profile
* Completed business or IT training, a relevant degree, or relevant professional experience—what matters to us is not your title, but that you can understand business processes and confidently map them in Amondis in terms of configuration, technology, and processes
* You have experience in supporting business applications or ERP systems—ideally Amondis or comparable solutions (e.g., SAP, Microsoft Dynamics, Sage)
* Strong communication skills: You can explain technical matters in a way that non-IT users can understand and remain calm and solution-oriented in stressful situations
* You have a structured approach to work, take initiative, and can set priorities—even when juggling multiple projects at once
* Basic technical understanding: You're familiar with database structures, system interfaces, and API concepts
Our work is centered on our diaconal mission. We act with empathy, courage, diversity, and inclusivity. Discover what makes us special as an employer:
We look forward to receiving your application. xwminpx
Apply now!Share this job postingJob details:LocationNeuendettelsauSalary (full-time)
€53,450–€61,406
Salary varies based on qualifications and professional experience.
Excludes bonusesJob ID
ZD202612
Contact
Head of Finance –
Recruiting – Anna KaiserInformation
More information and many good reasons to work with us: