Join Market Logic: Innovate, Lead, Thrive! Market Logic is a dynamic and rapidly growing software company that excels at transforming data into actionable insights. Our diverse teams of over 150 professionals, representing more than 39 nationalities, work together in a hybrid workplace. United in a culture of excellence, empowerment, impact, and trust, our teams are innovating a new generation of AI tools, that are transforming how companies build and share knowledge. With over 10 years of experience, we support over 100 clients worldwide and have a user base of over 100,000. What sets us apart: Innovation: We are pioneers in AI-powered insights. Expertise : We are trusted by global industry leaders. DeepSights AI: Our DeepSights AI assistant empowers business users to intuitively uncover the latest insights and seamlessly integrate them into their go-to-market strategies. How do we do things? We value diversity, transparency, and encourage internal mobility & career development opportunities. We are continuously working on creating a workplace where everyone feels welcomed, valued, and respected. Join us to shape the future of AI-powered, insights-driven business. About the role As an OT/IT Junior Support Engineer, you will play a key role in ensuring smooth daily operations across our internal technology landscape. Your primary focus will be ITSM first-line support, ensuring timely resolution of user issues and maintaining a reliable and secure end-user environment across macOS, Windows, iOS, and Android devices. You will manage device lifecycle processes, maintain accurate asset records, help administer Microsoft 365 and Entra ID, and contribute to operational security, compliance, and SaaS system administration. This role is hands-on, operational, and essential for delivering a seamless internal technology experience. Responsibilities: ITSM L1 Support Act as the first point of contact for internal user requests across hardware, software, account access, and connectivity issues. Provide on-site and remote troubleshooting for macOS, Windows, iOS, and Android devices. Timely ticket handling and resolution of support issues Document incidents, solutions, and create/maintain ITSM Knowledge Base articles. Ensure high-quality service delivery and professional communication with end users. Device Lifecycle & Asset Management Manage the full device lifecycle: procurement, intake, setup, assignment, registration, replacement, repairs, and secure disposal. Maintain accurate hardware inventory and stock levels. Use Windows Autopilot, Apple Business Manager (ABM) and Intune for streamlined provisioning and enrollment. Users onboarding and offboarding: Including account provisioning and hardware procurement, while streamlining the processes along the way Access & Identity Management Create, modify, and deprovision user accounts across Microsoft 365 and assigned SaaS systems. Execute recurring access reviews and ensure adherence to least privilege principles. Maintain documentation around access processes and contribute to continuous improvement efforts. Software Administration Perform user management, provide functional support, and configuration for assigned Software tools. Maintain documentation and internal guidelines for assigned systems. Coordinate with vendors or internal teams when technical escalations are required. Security & Compliance Monitoring Contribute to the monitoring of devices, accounts, and systems for security anomalies or non-compliance. Support vulnerability identification, incident triage, documentation, and escalation. Maintain Intune policies, compliance baselines, and security configurations under guidance. Requirements: Qualifications & Experience Associate or higher degree in Computer Science, Information Technology or a related discipline degree or major Certifications (M365, ITIL, Azure, etc.) are a plus but not required. 2 years of experience in similar role Must-Have: Experience in responding to and resolving Help Desk requests and providing technical support for both hardware and software requests and incidents reported by end users in-person and remotely, including Mac, Windows, Android, and iOS users. Advanced skills in the administration of Microsoft 365, including online Exchange, MS SharePoint, MS Teams, and MS Office applications. Microsoft Entra ID and Intune fundamentals Hands-on experience with maintaining users’ access to software, including access creation, revocation, and access review. Hands-on experience with endpoints provisioning, assignment, asset and stock management, recovery, and disposal. Ability to maintain accurate hardware records and lifecycle processes. Test, protect, and ensure the hardware, software, and data assets remain secure, monitor the network for potential threats and vulnerabilities, document and communicate breaches and handle discovered and reported issues adequately. Hands-on experience with ITSM tools (ideally Jira Service Management) Nice-to-Have: Good knowledge of Windows Autopilot and ABM (Apple Business Manager) Good knowledge of network troubleshooting and standards Knowledge of Python scripting is a plus but not required Knowledge of Azure cloud infrastructure is a plus but not required Understanding of ISO 27001/2 or similar compliance frameworks is a plus. As this is a junior-level position, candidates are not expected to meet every requirement listed. However, a broader match across the outlined skills and competencies will be considered an advantage. We particularly value potential and a strong eagerness to learn. Your Profile: Excellent command of written and spoken English. German knowledge is a plus Ability to work both independently and collaboratively in a fast-paced environment. Ability to work on-site in our Berlin office, with the possibility of remote work for certain tasks (approx. 60% on-site / 40% remote). You understand our mission and want to help us achieve it Ability to handle multiple parallel tasks and projects with minimal supervision. You possess excellent oral and written communication skills You possess excellent organizational, analytical, and problem solving abilities. High sense of responsibility, accountability, and reliability. You can work under pressure and respond to Help Desk requests after-hours on a limited basis Comfort working in an international environment, engaging with colleagues from diverse cultural backgrounds. This could inspire you Internal mobility: We are proud of our internal mobility program. You can grow your career with us, from diligently planning your development to applying internally for roles across the company Hybrid workstyle: We encourage a hybrid workstyle, which allows our international teams to stay flexible and work remotely Our offices: We have offices in the multicultural centers of Berlin and Chicago, which serve as vibrant hubs where our people can connect and innovate Inclusive workforce: Join a diverse team of over 39 different cultures and backgrounds Stack of the latest technologies: Stay up to date with the latest trends and innovations Two additional paid days for volunteering: Give back to your community with two paid days off 30 days of annual paid vacation: Unwind and recharge with a generous vacation policy Monthly sponsored virtual lunch and Inbound Flight: We boost our hybrid work environment by connecting with colleagues from all over the world over lunch, and with the Inbound Flight we travel to different cultures, cherish uniqueness, and yet celebrate differences. Imagine a workplace where you have the autonomy to work in a way that directly impacts the organization, shaping your career development, with a strong emphasis on transparency. That's what you'll find at Market Logic. Enjoy the freedom to work remotely and align your work with your life. Elevate your career and join us today!