Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores (Wolt Market). Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). As a result of Wolt’s rapid expansion and the plans we have for 2025, we look for an Account Management Team Lead (m/f/x) to lead the Account Management team in Hamburg.
Reporting to the Head of Account Management for Germany, the Team Lead is the account manager of our key restaurant partners, while leading the local Team through encouragement and empowerment. Supporting the team in training the restaurant partners and building long-term restaurant relationships with with them post-onboarding.
Using data to help optimize venue performance by improving key metrics such as menus and kitchen processes.
Conducting renegotiations with venues alongside the Account Managers.
Setting KPIs for the local Account Management Team and providing performance feedback.
Creating a positive work environment that enables the team to develop.
Fluency in German and English is a must
Solid experience from a previous key account management role
Experience from using analytics platforms or strong Excel skills
Passion for food and developing the best restaurants in town
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
Discount on Wolt orders
Urban Sports Club membership subsidy
Deutschland Ticket subsidy
Weekly all-hands meetings and regular team events
Flexible working hours policy + 30 days of paid vacation