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Global Customer Quality Director (m/f/d) Automotive, Nuremberg
Location: Nuremberg, Germany
Job Category: Customer Service
EU work permit required: Yes
Job Reference: [Reference details not provided]
Job Views: 2
Posted: 27.04.2025
Expiry Date: 11.06.2025
Job Description:
Job Responsibilities
As a Director of Customer Quality (m/f/d), you will champion an exceptional customer experience within our Automotive division. This pivotal role involves leading a global team of 12, including 5 managers, to enhance customer satisfaction by collaborating with sales, engineering, and operations. Your core responsibilities include:
* Leading and nurturing your team as the primary contact for customer feedback and improvements. You will lead cross-functional problem-solving initiatives to address quality issues swiftly, ensuring minimal customer impact.
* Developing and implementing a global customer quality improvement strategy to elevate our customers' experience at every touchpoint.
* Engaging proactively with customers, traveling to assess product applications firsthand, and fostering meaningful connections to understand their needs.
* Guiding the organization through the 8D process, facilitating lessons learned through root cause analysis.
* Collaborating with sales to build customer trust by sharing strategic roadmaps and resolving issues promptly.
We seek candidates with a degree in mechanical engineering, materials science, process engineering, or a related technical field, combined with extensive experience in customer quality leadership within the automotive sector. Additional valued qualifications include:
* Experience in a full-scope IATF 16949 environment, preferably with ISO/TS 16949 Lead Auditor certification.
* Strong leadership skills focused on collaboration and communication.
* Proficiency in problem-solving methodologies and continuous improvement.
* Fluent business English; proficiency in German is advantageous.
At Danfoss, we believe diversity and inclusion foster creativity, innovation, and broader perspectives. If you feel your profile isn't a perfect match, we encourage you to apply anyway—your unique insights could bring new value to the role and our organization.
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Employee Benefits
We offer a range of benefits, including:
* Bonus system
* Company car
* Remote work options
* Pension plan
* Personal insurance
* Communication package
* Opportunity to join Employee Resource Groups
* State-of-the-art virtual work environment
Note: Benefits depend on country and contract specifics and are subject to change without notice.
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