We are seeking a dynamic Relationship Manager to join our team in India. The ideal candidate will be responsible for managing client relationships, driving business growth, and ensuring high levels of customer satisfaction. This role requires a blend of excellent communication skills, a client-focused mindset, and the ability to work collaboratively with internal teams.
Responsibilities
* Manage and nurture client relationships to ensure satisfaction and retention.
* Identify and pursue new business opportunities to expand client base.
* Conduct regular meetings with clients to understand their needs and provide tailored solutions.
* Collaborate with internal teams to deliver exceptional service and support to clients.
* Prepare and present reports on client feedback and performance metrics to senior management.
* Assist in resolving client issues and complaints in a timely manner.
* Maintain detailed records of client interactions and transactions.
Skills and Qualifications
* Bachelor's degree in Business, Marketing, or a related field.
* Strong communication and interpersonal skills to build relationships with clients.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
* Ability to analyze data and generate insights for improving client engagement.
* Good problem-solving skills and the ability to work under pressure.
* Strong organizational skills and attention to detail.
* Self-motivated with a proactive approach to client management.
Skills Required
crm software, Customer Engagement, Negotiation Skills, Market Research, Product Knowledge, Relationship Building