Job Title: Coinbase Concierge (Germany Market)
Contract Type: Remote –Germany based
Budget: €34 per hour
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About Coinbase
We're Coinbase — the world's most trusted way to join the crypto revolution, serving over 73 million accounts across 100+ countries.
Our mission is to increase economic freedom worldwide, and we can't achieve that without hiring the best people.
We're a team of passionate builders shaping the future of finance and Web3 — from trading and staking to crypto payments and custody. Think of us as the ones who always lead the group project.
At Coinbase, we:
• Default to trust
• Embrace feedback
• Disrupt ourselves
We hire people who are excited to learn, adapt fast, and thrive in our remote-first, global culture.
Ready to #LiveCrypto?
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Who You Are
You'll thrive at Coinbase if you:
• Have good vibes — optimistic, driven, and future-focused.
• Are constantly learning — curious about DeFi, NFTs, DAOs, and Web3.
• Value direct communication and see feedback as growth fuel.
• Can pivot quickly in a fast-evolving environment.
• Have a "can-do" attitude, owning challenges from start to finish.
• Want to be part of a winning, high-performance team that pushes you to grow.
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About the Role
As a Coinbase Concierge, you'll serve as the primary relationship owner for Coinbase's most valued customers — ensuring a world-class experience and fostering long-term trust.
You'll work cross-functionally to help clients make the most of Coinbase products and stay ahead in the crypto ecosystem.
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Key Responsibilities (Germany Market)
• Serve as the main contact for high-value consumer customers.
• Deliver a premium customer experience through efficient execution and stakeholder alignment.
• Manage customer requests end-to-end, collaborating across internal expert teams.
• Investigate and resolve complex or escalated issues with a proactive mindset.
• Act as a customer advocate, influencing internal processes and product improvements.
• Onboard new clients — guide them to set up, secure, and fund their accounts.
• Monitor accounts for potential issues and resolve them before escalation.
• Educate customers on new features and opportunities (staking, Coinbase One, etc.).
• Act as an escalation point for unresolved or high-impact cases.
• Continuously simplify and enhance the overall customer journey.
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What We're Looking For
• Strong alignment with Coinbase's mission and commitment to customer excellence.
• 2+ years' experience in account management, advisory, or enterprise customer support roles.
• Foundational understanding of blockchain, staking, custody, and crypto principles.
• Proficiency with Google Suite (Docs, Sheets, Slides) and presentation building.
• Exceptional communication and coordination skills across teams.
• Flexible, adaptive, and thriving in a fast-paced, high-growth environment.
• Fluency in English and German.
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Nice to Have
• Advanced knowledge of cryptocurrency and Coinbase products.
• Degree in Business, Finance, Project Management, or Client Experience.
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Equal Opportunity Statement
Coinbase is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute fully.