Key Responsibilities:
* Sales & Business Development: Achieve individual sales targets for various banking products, including savings accounts, current accounts, fixed deposits, loans (personal, home, auto), credit cards, insurance, and investment products.
* Proactively identify and acquire new customers through various channels, including referrals, walk-ins, and outreach activities.
* Cross-sell and up-sell banking products to existing customers based on their financial needs and life stage.
* Conduct product presentations and explain features and benefits to potential customers clearly and persuasively.
* Customer Relationship Management: Build and maintain strong, long-term relationships with customers, ensuring high levels of customer satisfaction.
* Address customer queries, concerns, and complaints promptly and effectively, escalating issues when necessary.
* Educate customers on the usage of digital banking channels and self-service options.
* Compliance & Operations: Ensure strict adherence to all banking policies, procedures, regulatory guidelines (RBI, SEBI, IRDAI, etc.), and ethical standards.
* Complete all necessary documentation accurately and efficiently for new account opening, loan applications, and other product sales.
* Assist in operational activities of the branch as and when required, ensuring smooth functioning.
* Market Intelligence: Stay updated on market trends, competitor offerings, and product developments within the banking and financial services industry.
* Provide feedback to management on customer preferences and market demands to aid in product development and sales strategies.
Qualifications Education:
* Bachelor's degree in Business Administration, Commerce, Finance, Marketing, or a related field.
Experience:
* 0 - 5 years of experience in sales, preferably in banking, financial services, or a customer-facing role. Fresh graduates with a strong aptitude for sales and customer service are encouraged to apply.
Skills:
* Proven sales aptitude and a strong desire to achieve targets.
* Excellent communication, negotiation, and presentation skills
* Strong interpersonal skills with the ability to build rapport and trust.
* Customer-centric approach with a focus on delivering exceptional service.
* Ability to work independently and as part of a team.
* Basic computer proficiency (MS Office Suite).
* Knowledge of local language(s) [e.g., Hindi, Telugu] is often preferred/required.
Desired Attributes:
* Proactive and self-motivated.
* Goal-oriented and results-driven.
* High level of integrity and professionalism.
* Ability to handle pressure and meet deadlines.
* Quick learner with a positive attitude.
Skills Required
Banking, Business Development, Customer Relationship Management, Market Intelligence, Quick Learner, Interpersonal Skills