MDDR/EL E2E Global Lead Your Role The Global SPECIALTY LINES End-to-End (E2E) Process Improvement (PI) Manager is placed within our Operations division and is directly reporting to the Global Head of Ops Strategy & Enablement for Specialty Lines. The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives. This position involves developing and executing a comprehensive E2E process improvement transformation strategy for the SPECIALTY LINES operations department, as well as expertise in identifying and integrating evolving automation/Artificial Intelligence technologies to enhance efficiency, streamline processes and drive innovation. The Global SPECIALTY LINES E2E PI Manager collaborates across departments, fosters a culture of change and ensures the successful adoption of automation/ digitalization and other non-digital PI solutions. This position is pivotal in driving operational excellence, leveraging data analytics and aligning technology with organizational targets for sustained success in a digital era. The Global SPECIALTY LINES E2E PI Manager will also define and develop ELEVATE targets for Specialty Lines Ops globally, ensuring maximum cohesion with other LoB’s within Operations. Primary objectives include defining the target process and target customer journey offering for SPECIALTY LINES Line of Business (LoB) to AP operating entities in line with operational targets, state-of-the-art technological solutions and evolving (AI) Group guidelines. In addition, steering and managing the Operations project portfolio across all AP BUs globally, driving the implementation of projects globally and locally to ensure the transformation of Allianz Partners. In this role the Global SPECIALTY LINES E2E PI Manager also assures synchronization with key stakeholders within Allianz Partners, and other AZ OEs with the aim of optimizing both operational and commercial efficiencies as major contributor to the transformation ambition of the Group. Your Responsibilities Strategy Development: Develop and implement a comprehensive E2E PI strategy for the Operations department of SPECIALTY LINES LoB in alignment with organizational targets of Allianz Partners. Technology Evolution: Evaluate and integrate latest automation and digitalization technologies for customer journey and process automation in alignment with Allianz technical experts. Process/ Customer Journey Optimization: Lead the way in defining target customer journey and target processes E2E for SPECIALTY LINES LoB to the benefit of maximizing productivity and simplicity in all processes. Data Analytics: Utilize data analytics to gain insights into customer journey, customer experience and process performance and in consequence identify areas for improvement and support data-driven decision-making. Innovation: Encourage a culture of innovation within the Operations department, fostering creative solutions and continuous improvement through all available and new means of technical and organizational instruments. Cross-Functional Collaboration: Collaborate with various departments of Allianz Partners to ensure a seamless integration of target journey, target processes, and all operations projects across the organization. Change Management: Drive change management initiatives to facilitate the smooth adoption of target journey, target processes within the Operations department. Performance Metrics: Establish and monitor key performance indicators (KPIs) related to target journey and target process transformation, providing regular reports to the leadership of Allianz Partners. 9. Training and Development: Provide training programs to enhance the Contact Center/ Omni-channel skills and knowledge of the Operations teams of Allianz Partners. 87672 | Project Management | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent xx