Functional support analyst

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

Provide functional and application support for business-critical information systems to end users
Analyze, follow up and resolve user requests and incidents, ensuring high service quality
Act as a functional interface between end users, business stakeholders and technical teams
Contribute to the monitoring, maintenance and continuous improvement of information systems
Maintain and update functional documentation, procedures and user guidelines
Work within an IT service management framework, complying with established processes and SLAs

YOUR PROFILE

Bachelor’s or Master’s degree (Bac+3 with min 7 years of experience or Bac+5 with min of 3 years of experience) in a similar role (functional analysis / application support)
Proven experience in providing functional support on Information Systems to end users
Sound knowledge of IT service management frameworks (e.g. ITIL)
Hands-on experience with JIRA and/or Confluence
Fluent in English
Comfortable working in a structured, international and collaborative environment

WHAT YOU’LL LOVE ABOUT WORKING HERE?

At Sogeti, we embrace  diversity and inclusion , collaborate, and celebrate together. We're committed to ensuring that people of all backgrounds feel belonging at Sogeti irrespective of gender, age, ability status, sexual orientation, ethnic and cultural origin, or social backgrounds. Specific programs also exist locally for veterans or refugees. Through our regular employee survey, we ensure that everyone feels valued for who they are and what they bring.

We encourage flexibility when it comes to when and where people get their work done, allowing a better  work-life balance  and  greater empowerment . Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the  best digital learning packages  in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your  skills development . Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

NEED TO KNOW

A background check within the framework PSF will be requested upon hiring (criminal record, Education degrees, diplomas & certifications). All applications will be treated as confidential.

Sogeti  Luxembourg  is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

ABOUT SOGETI

Part of the Capgemini Group, Sogeti makes technology simple and impactful. We specialize in AI-driven solutions across quality engineering & testing, data and cloud, quickly turning ideas into action. Sogeti delivers real outcomes, helping organizations innovate confidently and realize value from day one. We are agile and responsive, leveraging our strong partnerships. Our local teams work side-by-side with clients, building close relationships by understanding their world. Together with the Capgemini Group’s global strength and industry expertise, we create results that scale,  Right here. Right now.  |  www.sogeti.com

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real |  www.capgemini.com