Over 13,000 people. 19 locations worldwide. One in three planes flies with our technology.
Even more economical, lower in emissions and quieter. We shape the future of aviation. The only thing missing: You.
Become part of our dedicated team as
Mobile Repair Team (MRT) Event Manager Aviation (all genders)
in Ludwigsfelde near Berlin
Code – CSC / Operations
Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is the single point of contact for after-sales support in the EMEA region, including repair and overhaul, engine fleet management, customer support and logistic support functions. The Service Center is seeking an MRT Event Manager to join its Command Center team in Ludwigsfelde, Germany. The role involves coordinating and managing mobile repair activity requests, providing technical and commercial assistance, and ensuring customer satisfaction through effective communication and problem-solving.
What your day will look like?
Your typical day will be a dynamic mix of planning, problem-solving and coordination to ensure proper and fast delivery of MRT services to our customers. It will likely start with reviewing MRT event data/key metrics and liaising with internal/external stakeholders to address urgent issues, including with MRT technicians, shop managers, sales and finance departments. As an MRT event manager, you will also be responsible for handling day-to-day communications with our suppliers and customers related to service delivery, invoicing and any possible issue or arising disagreement. Additionally, you will be asked to join key CSC business reviews and provide updates as required. No two days are identical, influenced by unexpected breakdowns and operational needs, requiring flexibility, ability to work autonomously and strong leadership.
The position will provide opportunities to grow in scope, visibility and understanding of the CSC and its aftermarket ecosystem. It will pave the way for further professional development, especially in the field of shop operations, sales or customer services.
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