About OAS AG Our every day is met with curiosity, innovation, and passion as we tackle new challenges. Our diverse team is made up of engineers, software developers, IT consultants, technicians, and dedicated sales and administrative staff members. Engineering Tomorrow – Empowering Productivity Our mission is to collaborate with our notable clients from various industries in developing pioneering solutions in plant engineering, production control, weighing technology, yard management, and IT. If working on exciting projects where you can make a difference and also have fun appeals to you, we'd love to get to know you. Passionate about providing high-quality customer service? - Join our team as soon as possible! To support our team at the University of Bremen Technology Park, we are seeking a permanent and immediate addition: IT Specialist for System Integration (m/f/d) Focused on IT Hotline Support Our Offerings to You: - A family-run company with an open work atmosphere, fair treatment, and team spirit - Engaging tasks with responsibility in a dynamic and growing company - Tailored onboarding and comprehensive training - Brief decision-making paths & flat hierarchies - Performance-based pay and extensive social benefits - Flexible working hours to ensure a balanced work-life environment - 30 vacation days – Rest is essential - Commitment to professional development: Including internal English courses at various levels to enhance foreign language skills - Prime location in Technology Park Bremen, with excellent transport links to the highway and public transport (Line 6), as well as employee parking - Prefer to bike to work? Use the JobRad program for savings, fitness, and environmental care - Unwind after work with EGYM Wellpass corporate fitness; access over 9000 fitness and wellness facilities to clear your mind - Health initiatives such as OAS Health Day, an in-house physician, and ergonomic workplace consultations - Planning for retirement? We support your company pension scheme with 20% contributions - Find the best employee discounts via our app for travel, fashion, home & garden - Strengthen team spirit at company events such as summer parties and participating in corporate runs - Focus on family: A diaper package for the birth of your child - Free hot and cold beverages for daily productivity Your Expertise Includes: - Handling and resolving customer inquiries and fault reports in the First-Level/Second-Level support range - Using a ticketing system including documentation and prioritization of issues - Autonomous ticket processing from reception to resolution - Assessment and correction of errors and disruptions - Working with and continually developing the IT monitoring system (Paessler PRTG) - Acting as the intermediary between our customers and OAS technical departments Professional Traits That Define You: - Primarily, your personality: commitment, teamwork, high-quality awareness, and good communication skills - Completed vocational training in IT or equivalent qualification, alongside initial work experience in IT support - Strong knowledge in: PC environment (hardware, operating systems, Microsoft Office), server environment (hardware, operating systems, server roles, network) - Highly developed service and customer focus, even during on-call duty - Fluent in German - An interest in continuous learning rounds out your profile - Lastly, an independent, meticulous, and systematic approach to work – we can rely on you!