Manager, Fulfillment (m/f/d) City: Hamburg Country/Region: DE Application Deadline: - There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewelry: about 240 employees with over 40 nationalities give special moments to countless customers every day. By supplying the Pandora stores but also through direct contact with end customers. Via the online shop, we delight them with individual products, such as engravings and stylish gift packaging. For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as Manager, Fulfillment (m/f/d) Hamburg | Full time Lets DELIVER together: As the Manager, Fulfillment you ensures the accurate and timely processing, packing, and shipping of customer orders, maintaining an accurate and efficient order fulfillment process from the moment an order is received to its delivery, enabling stores to serve customers effectively, driving high customer satisfaction and operational excellence. In this role you • Supervise warehouse staff, monitor performance and streamline workflows for efficiency and cost control. • Ensure that objectives are met within budget and time constraints, foster a positive work environment, and collaborate with other departments to support overall organizational success. • Monitor fill rates, stockouts, and turnover in collaboration with Inventory. • Oversee and coordinate order picking, packing and shipping operations to ensure accurate and timely daily order Fulfillment with a strong focus on efficiency and precision. • Streamline fulfillment workflows to increase speed and reduce errors. • Ensure compliance with shipping regulations and safety standards. • Conduct regular performance reviews, set clear objectives, and provide timely appraisals to foster employee development and reinforce accountability. • Acknowledge and celebrate individual and team achievements, boosting morale and motivation. • Address and resolve conflicts within the team or with other departments in a timely and fair manner. • Participate in recruiting, interviewing, and onboarding new team members. • Identify skill gaps and organize training or learning sessions to build team competencies. • Take ownership of team outcomes and be accountable for both successes and failures. • Lead by example with high ethical standards, honesty, and professionalism. • Be open about decision-making processes, especially when changes affect the team. What we DREAM of: that you have the following personal competencies: • Leadership: Strong team management, motivation, and delegation skills. • Operational Expertise: Background in order fulfillment and process optimization • Problem Solving: Analytical thinker with attention to detail and KPI focus • Communication: Clear communicator with cross-functional collaboration skills. Fluent in English and German (written and spoken) • Time Management: Efficient, organized, and deadline oriented • Adaptability: Flexible and resilient in fast-paced environments • Organizational Skills: Efficient in planning, prioritizing, and streamlining warehouse operations • Costumer Focus: Committed to accurate, timely order fulfillment and service excellence. • Computer Skills/System Knowledge: ERP, WMS, MS Office • Work Permit: A full work permit for Germany without any restrictions is a requirement (no job seeker visa or other restrictions) • Start Date: 1st November 2025 We CARE about you: Join our dynamic and international environment and share our values with us: WE DREAM, WE CARE, WE DARE and WE DELIVER. Our corporate culture is characterized by mutual respect, tolerance, appreciation, and willingness to perform. As part of our Pandora family, you are an integral part of our success. Thats why we offer you, a modern workplace, many opportunities for your personal and professional development, and attractive additional benefits a package full of gems for you: • Internationally successful company with a flat hierarchy • A highly motivated team with a can-do attitude • Employee discounts on Pandora products • Free breakfast and lunch and free drinks • Free monthly massage • Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals • Company subsidized public transport ticket We DARE you to apply: Do you want to make the world more beautiful? Then simply apply via our career portal. More information? Find out everything about Pandora as an employer here. It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity. Pandora EMEA Distribution Center Bredowstraße 34 22113 Hamburg pandoragroup.com