About us
Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We're a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen
About the role
We are looking for an Operations Coordinator to support our carsharing fleet and daily operations. It's an exciting once-in-a-lifetime opportunity to join the fast-growing mobility sector and Europe's transportation unicorn.
Your daily adventures will include:
* Coordinate - Bolt Drive operations in Berlin
* Manage - The team of 12 Vehicle Specialists
* Delegate tasks - Appropriately to each of our Vehicle Specialists who are out in the field
* Monitor - Your team's daily KPIs and performance, and find ways to improve their efficiency
* Resolve - Customer Service tickets that have been escalated to the Operations Team
* Manage - The relationship with our 3PL cleaning partners and coordinate quality checks from our Vehicle Specialists
* Create and optimize processes – Efficiency is our priority; you will help us find the most efficient way to run carsharing operations
About you:
* You are a collaborator with excellent negotiation and communication skills (both verbal and written) in English and German
* You are a hustler, not stopping after several obstacles a day.
* You are analytical and have a data-driven mindset with excellent Excel skills
* You have a strong sense of ownership with a hands-on approach.
* You thrive in a fast-paced environment.
* Prior experience in managing teams especially frontliners.
Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don't tick every box, please consider applying if you feel you're the kind of person described above
Why you'll love it here:
* Play a direct role in shaping the future of mobility.
* Impact millions of customers and partners in 500+ cities across 45 countries.
* Work in fast-moving autonomous teams with some of the smartest people in the world.
* Accelerate your professional growth with unique career opportunities.
* Get a rewarding salary and stock option package that lets you focus on doing your best work.
* Enjoy the flexibility of working in a hybrid mode.
* Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
#LI-Hybrid