ResponsibilitiesHands‑on delivery of ServiceNow GenAI capabilities to customersProviding technical advice and guidance to customers on how to best utilize ServiceNow GenAI technologies to achieve their business objectivesCollaborate with cross‑functional teams including sales, marketing and product development to ensure the successful deployment of ServiceNow GenAI solutionsLead GenAI enablement programs for the broader Customer Excellence organizationDevelop and deliver GenAI Impact Accelerators to drive customer outcomes and value realizationStay up‑to‑date with industry trends and emerging technologies in the field of GenAI and apply this knowledge to continuously improve and evolve ServiceNow Impact GenAI accelerator offeringsContribute to thought leadership and point‑of‑view documents, white papers, knowledge base articles and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader Impact Delivery organization customers and partnersCreation of HealthScan Definitions to evaluate GenAI readiness and GenAI platform healthQualifications3 years of ServiceNow Platform experienceServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desiredAt least 5 years of experience in a technology advisory role with a focus on Artificial Intelligence, Machine Learning, or Data Science is preferredProven track record of driving business growth and customer satisfaction through innovative technology solutionsExcellent communication and interpersonal skills with the ability to effectively communicate technical concepts to non‑technical audiencesStrong analytical and problem‑solving skillsAbility to work effectively in a fast‑paced dynamic environmentFamiliarity with Agile methodologies and experience working in an Agile environmentExperience working with cross‑functional teams including data scientists, engineers, sales and marketing professionalsStrong industry connections and network with the ability to leverage relationships to drive business growth and partnershipsCustomer‑focused mindset and commitment to delivering high‑quality resultsMust be able to travel up to 50% annuallyWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.Remote Work: YesEmployment Type: Full-timeKey SkillsKubernetes,S3,Google Cloud Platform,Cassandra,System Architecture,Redshift,AWS,Cloud Architecture,NoSQL,UML,Kafka,Distributed SystemsExperience: yearsVacancy: 1 #J-18808-Ljbffr