Senior product marketing manager - campaign management & outbound

Overview Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Role You will be responsible for marketing and evangelizing the value and ROI of targeted outbound campaigns for collections, sales, and support use cases. You will serve as the external \"voice of the product,\" translating technical features into compelling customer benefits. You will craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life.
Responsibilities Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.
Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.
Enablement: Partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.
Competitive Intelligence: As Five9 competitive landscape expert, conduct research to understand rivals\' strengths, weaknesses, and opportunities.
Sales Collateral: Develop sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.
Marketing Campaigns: Collaborate with marketing teams to assist in developing campaigns, demand generation, website content, and other marketing activities.
Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using expertise on the market and customers to effectively communicate externally and shape our product\'s future.
Represent Five9 at events, webinars, and other customer-facing activities.
Requirements 5+ years of product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions.
Bachelor\'s degree in Business or Marketing Management, MBA preferred.
Strong communication skills, including excellent verbal, written, and presentation skills.
Adept at working cross-functionally.
Fast learner, detail-oriented, and able to thrive in fast-paced environments.
Work Location This role is fully remote for candidates who reside outside the 30-mile radius of our offices. For candidates who reside within a 30-mile radius of an office, this role is hybrid and requires 3 days a week (T, W, TH) in office.
Compensation and Benefits Salary range: $123,500 — $191,100 USD. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion and contributes a high portion of dependent costs.
Short and Long-Term Disability, Basic Life Insurance, and a 401k with employer matching.
Generous employee stock purchase plan.
Paid Time Off, company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.
All compensation and benefits are subject to plan documents and any written agreements between the parties.
Additional Information Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Privacy notice and related information is available in our policies. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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