BorgWarner Aftermarket Europe GmbH is offering a new professional challenge in an international team as Customer Service Representative (m/f/d).
The Customer Service Representative (m/f/d) has the responsibility of providing the best support and experience for our international customers. We solve problems when they occur in such a way that customers experience a smooth experience with us as the supplier of choice.
KEY RESPONSIBILITIES
* Supporting the Regional Sales Manager in the day-to-day business, especially being supportive in all steps of order processing for the assigned customers.
* Receiving and managing customer orders in the current IT-System
* Monitoring of orders in arrears, and if necessary arranging alternative delivery dates.
* Supervising of leaving shipments on a daily basis while also transferring individual customer priorities.
* Recording and implementing of individual shipping instructions with the responsible shipping and customs department.
* Managing and maintaining the individual prices and master file data of the assigned customer accounts.
* Taking ownership of the customer complaint handling by receiving, managing and forwarding customer complaints to the involved departments.
* Responsible for handling Customer Accounts Receivables.
REQUIRED JOB QUALIFICATIONS
* Bachelor's degree or completed 3 years vocational business education
* 2 years experience in Customer Services
* Very good German and English, verbally and written
* Very good French, verbally and written
Would you like to play a role in shaping the future of the automobile?
Apply now at www.borgwarner.com/careers
BorgWarner Aftermarket Europe GmbH
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