At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a HelpDesk support to join one of our clients' teams in Germany. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities
* Provide Level 1 / 1.5 support for user workstation issues, including hardware, software, network, and peripherals troubleshooting, using ticketing systems for tracking and resolution.
* Handle warranties and repairs—coordinate diagnostics, service, and replacements with external vendors or manufacturers.
* Perform deployment and initial configuration of IT equipment (e.g., desktops, laptops, printers, mobile devices), ensuring readiness for end-users.
* Manage inventory control and asset logistics, including receiving, stock management, asset tagging, and tracking incoming/outgoing equipment.
* Deliver efficient on-site user support, resolving incidents rapidly and maintaining high satisfaction levels.
* Update and manage documentation—log support cases, asset statuses, and workflow procedures, and contribute to the knowledge base.
* Escalate unresolved or complex technical issues to higher-level support in a timely manner.
Requirements:
1. Proven experience as a HelpDesk or IT Support Technician, preferably in an onsite environment.
2. Hands-on experience with hardware repairs, troubleshooting, and peripheral setup.
3. Familiarity with IT asset management and inventory processes.
4. Strong problem-solving and communication skills.
5. Ability to move between sites and manage multiple support requests efficiently.
6. Level 1 / 1.5 technical expertise with a customer-focused approach.