External job description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, weu2019re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain u2014 and weu2019re looking for talented people who want to help. Youu2019ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youu2019ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youu2019ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions. Key job responsibilities This position involves: Diagnosing hardware and network problems followed by physical repairs Troubleshooting events within internal Service Level Agreements (SLAs) Performing root cause analysis of equipment failures Manual handling and lifting of equipment may be required (weight limits in accordance with regulations) Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment On-call rotation reaction to off-duty emergency calls SAFETY Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture. A day in the life Your day will be a blend of technical detective work and precision engineering. You'll dive into complex infrastructure challenges, diagnosing and resolving hardware and network issues with expert skill. From troubleshooting intricate technical problems to ensuring seamless data center operations, every moment is an opportunity to make a significant impact. About the team We are a collaborative, innovative group of professionals dedicated to maintaining the highest standards of technological excellence. Our team represents a diverse mix of software, hardware, and network experts who share a passion for solving complex infrastructure challenges. We value creativity, technical expertise, and a commitment to continuous learning. AWS Benefits: A permanent contract with Amazon Web Services. Professional growth opportunities: chance to participate in various training courses and seminars offered by AWS and external partners. Amazon Employee Discount Pension Plan, Life and disability insurance 24/7 Employee Assistance Program (EAP) to help you navigate through work-life experiences, and provide you with the resources to support you and your familyu2019s health and well-being. Language course Commuter benefits An international working environment More: Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud. Basic Qualifications - Experience with computer hardware troubleshooting and repair Preferred Qualifications - Bachelor's degree - Basic knowledge of Linux and experience with network protocols Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.