KEY RESPONSIBILITIES
* SALES
* Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
* Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
* Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
* Organize private viewing with potential VIPs in your region.
* Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
* Act as a reference in terms of building action plans to achieve personal targets.
* BRAND AMBASSADORSHIP
* Ensure Excellency within and outside of the boutique.
* Ensure maximum client welcoming, handling, and servicing.
* Keep learning about the products and brand and become a reference person for the Maison.
* Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
* Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
* Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
* CUSTOMER & CRM RELATED ACTIVITIES
* Ensure Service Excellency within the boutique at all time and with any boutique clients
* Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
* Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
* Ensure accurate and genuine relationship building with customers.
* Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
* Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
* Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
* STORE OPERATIONS MANAGEMENT
* Actively taking his part in monthly (quarterly, yearly) stocktaking.
* Actively ensuring all measures to avoid stock discrepancies at all times.
* Automatic replenishment of sold timepieces and active order requests.
* Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
* FINANCIAL & CASH REGISTER CONTROL
* Compliance with procedures, and with legal, fiscal and customs regulations.
* Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
* REPORTING
* Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
* Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
* TEAM WORK
* Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
* Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
* Full and complete assistance to shift colleague during the sales ceremony.
Standort
A. Lange und Söhne, Berlin