Profile
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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions:
People
1. Managing, developing and coaching of the Assistant Managers and employees, including conducting career and employee appraisals
2. Recording sick notes for your own team
3. Induction of new employees and organization of training courses
4. Implementation of the floor management
5. Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
6. Responsibility for recruitment and recruitment strategies
Commercial Performance
7. Full responsibility for achieving monthly and annual sales targets including year-on-year sales growth
8. Analysis of common retail key figures such as IPT, AVB, Conversation Rate and Market Shares and derivation of sales activities to continuously increase store performance
9. Development of sales potential
10. Ensuring flawless visual merchandising standards, including the timely implementation of updates and animations
11. Ensuring order and cleanliness on the sales floor
12. Creating and communicating recaps and reports to internal interfaces
13. Track and ensure profitability of corner
Client Experience
14. Ensure excellent Sephora customer service and team focus on the customer
15. Evaluate customer feedback and derive measures to improve customer service
16. Ensure that we regularly surprise our customers
Operations
17. Create the staff schedule
18. Creating the daily staff deployment plan and coordinating employees on the store floor (zoning)
19. Implementation of inventories to ensure optimum availability of goods
20. Complete goods management, from receipt to proper storage, write-offs, returns and tester management
21. Full responsibility for preparing for the opening and closing of the corner
22. Reporting and tracking of maintenance and merchandise issues
23. Responsible for corner operating according to Sephora Audit rules
Additional tasks
24. Participation in retail projects in cooperation with the Area Managers
25. Foster a good relationship with our partners (. Galeria, Magasin & Manor) & landlord
26. Additional tasks related to the daily business
KPIs
27. Customer satisfaction & feedback
28. Staff productivity & engagement
29. Stock availability & replenishment efficiency
30. Compliance with operational routines
31. Turnover vs. targets
32. Development of the category
33. Control of retail key figures such as MS, IPT, AVB, number of services
34. Inventory on schedule
35. Sickness quote & employee turnover
Do not hesitate to apply if you have…
Personal Skills
36. Strong leadership and coaching skills
37. Customer-focused and business-driven mindset
38. Reliable, hands-on, and solution-oriented
39. Excellent communication and delegation abilities
40. Positive attitude and ability to inspire others
41. Structured work ethic
Experience & Technical Skills
42. Completed studies or completed training, ideally in retail
43. At least 3-4 years of experience in retail, preferably in the beauty sector
44. Previous management and team leadership experience and emphatic management style is required
45. Enjoy dealing with customers and developing employees
46. Analytical and commercial working methods
47. Strong hands-on mentality and presence on the floor
48. Basic knowledge of SAP and Excel an advantage
49. Good knowledge in English and native language of the country
Being LVMH
50. Acts people oriented
51. Shows creativity and drives innovation
52. Strives for excellence
53. Entrepreneurial spirit & mindset
Here, you will find:
54. Rewarding Compensation, that reflects your value - with an attractive salary package designed to recognize your skills and dedication.
55. Generous time off, so you can recharge, explore and live fully - because true performance comes from balance and well-being.
56. Benefits that empower. from staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work.
57. Security for the future. Through a robust company pension plan that invests in your long-term peace of mind.
58. Growth that empowers. Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field
59. Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
60. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
61. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
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