Job Description
We help premium and luxury brands transform experiences for meaningful impact, and we are seeking a passionate and dedicated individual to join our Team / Community.
In this role, you will be responsible for evaluating the customer experience of some of the most popular and iconic brands, through all the different touchpoints, with the ultimate goal to help our clients to better understand the luxury-premium markets and their customers. Our clients mainly belong to fashion, cosmetics, watch, jewelry, automotive industries. You will be working with a team of experienced professionals who will provide you with training and support to help you excel in this position.
Please note that this is a freelance position, and as such, you will be engaged as a freelancer, and not as an employee of the company. This freelance opportunity offers great flexibility and can easily complement a full-time position.
You will be paid for each mission you will correctly complete.
If interested, we kindly ask you to submit your resume, answer to few questions you will find here below, and to complete your profile on our website. This will grant you free access to our exclusive Community of Luxury Evaluators, to materials that will provide you with a clear understanding of the collaboration dynamics at the freelance level (as well as contact with the Team for any question/clarification on your side), and will allow us to have a better understanding of your profile and help us assign you the most suitable tasks.
Responsibilities
- Visiting the assigned luxury-premium brands stores/other touchpoints (customer service, website..)
- Performing the mission behaving as a normal client and never revealing your role.
- Following the assigned scenario and guidelines
- Paying attention to the Sales Advisors' attitude and behavior.
- Filling in and submitting an online questionnaire.
Requirements
- Passion for the luxury and/or fashion industry and/or shopping
- Good communication and interpersonal skills
- Strong critical thinking skills
- Detail-oriented
- Ability to work independently and as part of a team
- No previous experience required
If you are passionate about the luxury and fashion industry, have strong critical thinking skills, and are eager to learn, we encourage you to apply for this position.
If interested, we kindly ask you to submit your resume and answer to few questions you will find here below, and to complete your profile on our website. This will grant you free access to our exclusive Community of Luxury Evaluators, to materials that will provide you with a clear understanding of the collaboration dynamics at the freelance level (as well as contact with the Team for any question/clarification on your side), and will allow us to have a better understanding of your profile and help us assign you the most suitable tasks.
Company Information - www.cxg.com
For more than a decade, CXG has been the first choice for brands looking to assess their store performance, improve their customer experience, and build advocacy among luxury consumers. We currently work with over 200 of the world's most prestigious brands in more than 80 countries, helping them transform experiences for meaningful impact, and keep pace with the changing luxury market and the ever-evolving tastes of affluent shoppers in every region.