Innovation starts from the heart. At Edwards, we put patients first. We invest a significant proportion of our revenue towards research and development to drive and develop groundbreaking medical innovations for structural heart disease.
Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. Manage a team of Field Clinical Specialists that support assigned products/activities within Commercial.
How you’ll make an impact:
1. As Clinical Solutions Manager you will lead a team of Field Clinical Specialists responsible for on-site education activities related to Edwards devices and related procedures.
2. Develop a robust talent development plan in alignment with functional growth strategies of the department including building and defining clear areas of responsibilities of the team
3. Drive a customer centric focus across the organization by providing coaching and mentoring. ensuring consistent application of best practices to enhance customer engagement.
4. Lead local therapy-specific programs to enhance adoption and optimize clinical outcomes and drive changes across the Clinical team in line with TMTT strategy.
5. Define and review clinical strategies for the area to support business objectives and patient outcomes.
6. Ensure adequate reporting of complaints & issues including investigation
7. Collaborate with cross-functional teams to ensure strategic alignment and operational excellence and communicate on commercial learnings and lead the prioritization of project and/or outcome plans from EU perspective.
8. Observe cases to maintain knowledge of technical matters related to investigational therapies/products and procedures
9. Gather competitor information based on field activities and ensure all relevant insights are shared with R&D and Marketing department
10. Other incidental duties: Attend and educate at conferences as needed
What you'll need:
11. Bachelor's Degree in in related scientific (health care) field, 8 years experience related experience Required
12. Master's Degree or equivalent in in related field Preferred
13. Live in the region of Hannover
What else we look for:
14. Demonstrated track record in people management required
15. Experience working in a cardio vascular surgery preferred
16. Proficient in Microsoft Office Suite and related tools and systems
17. Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
18. Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
19. Fluent in English
20. Expert understanding of related aspects of field educational processes and/or good training practices
21. Demonstrated ability to manage assigned team to provide coaching and feedback to maintain the highest standard of professional education of the team, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
22. Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of field education to the business
23. Ability to provide surgeons and their teams with all aspects related to the use of Edwards products; theoretical training, live implantation, device and procedure understanding and implementation
24. Strict attention to detail
25. Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
26. Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
27. Business integrity and ethics to align with Edwards credo
28. Frequently interacts with customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company; often leads a cooperative effort among members of a project team
29. Participate and present at meetings with internal and external representatives
30. Resolve operational and scheduling issues
31. Dedicated to quality client service and pro-active and responsive to client needs.
32. Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
33. Develop relationships and leverage them to influence change
34. Support and solicit input from team members at all levels within the organization
35. Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
36. Experience in medical device proctoring required
37. Extensive knowledge of own area within the organization while contributing to the development of new concepts, techniques, and standards
38. Ability to represent leadership on sections of projects within a specific area interfacing with physicians, stakeholders, and team members