Job Description
* Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused
* Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools
* Keep your customers transparently updated with accurate documentation and communication
* Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance)
* Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB
* Plan and oversee customer success initiatives – aligning goals, milestones and deliverables
Qualifications
* Professional Ie in customer service, account management or order operations – ideally in a technical or industrial setting
* Hands-on knowledge of SAP, CRM and ticketing platforms
* Clear communicator, structured mindset, and high resilience under pressure
* Strong organizational skills and the ability to prioritize in fast-paced environments
* Fluent in English and German (written and spoken)
Additional Information
* A role with ownership and direct impact
* A structured environment with flat hierarchies and real collaboration
* Cross-functional teamwork with Planning, Engineering and SCM
* A company that values long-term commitment and solid relationships