Job mission
JOB MISSION
To develop a Training and plan for the Northern Europe boutiques (Germany, Austria, Czech Republic) and partners community. Oversee and conduct the training activities in coordination with the Boutique Managers, L&D Manager and HR and act as the training partner of the Commercial Director. To deliver high-impact, interactive and consistent training implemented through in-store interventions, in-class training, e-learning etc. Part of the Business Excellence and Performance department.
MAIN ACCOUNTABILITIES
Retail Training strategy
- Defines, in collaboration with the L&D manager, a local learning and development plan for Retail and partners in line with the overall retail strategy and the global training strategy
- Participates in the design of new training modules and training tools in coordination with the international training team
- Ensures an efficient communication with the central training department
- Analyzes retail team’s performance and skills and identifies individual and organization training needs.
- Partners with L&D manager to plan and monitor on a monthly basis the annual retail
training budget according to the priorities
Trainer role
- Organizes and delivers trainings according to local training plan (training venues, logistics, administrative process and invoicing etc.) as required to achieve an efficient and coherent development experience for Retail and partners.
- Manages and distribute training materials as required for each program, including new eLearning
- Executes trainings for retail and partners community in collaboration with L&D and marketing departments such as product Training ( Watches, Jewellery, Accessories/Fragrances) as well as Maison Culture Training and On-boarding.
- Adapts international retail training content as required and creates own content in building meaningful power point presentations based on local Training demand
- Facilitates internal training communication
- Regular training support and follow-up in the Boutique
- Monitors and promotes online training tools across the retail community
Retail training business partner:
- Responsible for retail community onboarding path for successful integration into the Boutique. Guide and support new joiners in the Boutique to ensure smooth integration
- Creates, maintains and analyses reporting tools for training and coaching execution and
monitoring
- Maintains a strong relationship with HR Business Partner, area and sales manager
JOB PROFILE
Required experience: 5 years of experience in retail Business, hospitality, retail training or/and Learning & Development roles with a focus in retail sales.
Education: Professional certification in a training/coaching field and or experience in the field is a plus
Technical skills / abilities / languages:
Full professional proficient in German and English (spoken and written)
Key competencies and skills
Excellent communicator with vast intercultural competencies, public speaker and able to inspire Retail and commercial teams
People orientated and empathetic training partner
Results, solution oriented and creative mindset
Flexibility
Works autonomously with strong organizational skills, able to understanding of Business requirement and luxury environment
Comfortable in travelling in our decentralized market (60%-80%)
Interested candidates are requested to submit their resume and any relevant supporting documentation in English for consideration.