About CHINT
Founded in 1984, CHINT Group is a trusted provider ofintegrated power and energy solutions. Embracing strategic imperatives such as industrialization,technological advancement, global expansion, digitization,and platform development, the company has strategicallypositioned itself across three key sectors: "Green Energy","Intelligent Electrical Solutions",and "Smart Home", alongwith two pivotal platforms, Emerging Industries and Sci-TechInnovation Incubation. Its business covers more than 140countries and regions with a global workforce exceeding 40,000 employees.
In 2025, CHINT's operating revenue reached USD 25.91 billion,and it has been listed among the Top 500 Chinese Enterprisesfor more than 20 consecutive years. The Group owns twolisted companies: CHINT Electrics, the first publicly listedcompany with low-voltage electrical appliances in China; andCHINT Power, a listed company mainly engaged in inverters,energy storage equipment, and metal products.
About the job
CHINT is seeking a highly motivated Customer Service Engineer to support our customers and project sites across Eastern Germany. This is a remote-based role with frequent travel to customer locations and project sites within the assigned region.
In this role, you will be responsible for delivering technical support, troubleshooting, maintenance services, and customer training for CHINT’s electrical products and solutions.
You will also play a key role in handling customer complaints, managing returns and spare parts, and continuously improving regional customer service operations.
The successful candidate will work under a dual-reporting structure, collaborating closely with both the regional subsidiary and CHINT headquarters to ensure high-quality after-sales support and customer satisfaction.
Key Responsibilities
* Responsible for the continuous improvement of regional customer service functions, and the daily business operation is incorporated into the functions of overseas subsidiaries. Double-line management.
* Responsible for the regional customer hotline information online acceptance, registration, answering, delivery and return visits, inspection work, timely processing of routine urgent level information, and timely reporting urgent, buzz level outstanding quality information to headquarters and assist in processing .
* Responsible for statistical analysis of regional customer feedback information, and register and manage customer complaint ledger, return and replenishment ledger, spare parts ledger and other materials.
* Provide on-site technical services, accident handling services, product maintenance and replacement in the responsible area, and carry out technical service effect evaluation.
* Responsible for the identification of suspected quality problems in regional returns and the inspection, coordination and supervision of the return acceptance process.
* Responsible for regional customers and sales staff to provide leading technical support services such as technical consultation, product selection, product knowledge and other technical support services for sales products.
* Responsible for providing training on product troubleshooting and maintenance knowledge to regional customers.
* Responsible for regional customer service center service related expenses, including tools, travel expenses, courier fees and other cost control and budget
* Responsible for assisting in the deployment and implementation of regional customer satisfaction survey activities
* Complete other tasks assigned by leaders.
Requirements
* Minimum 3 years of experience in technical service, field service, after-sales support, or maintenance within the electrical equipment or power industry.
* Strong technical knowledge of low-voltage and/or medium-voltage electrical products and systems.
* Hands-on experience in troubleshooting, repair, and maintenance of electrical equipment.
* Ability to diagnose technical and quality issues independently and provide practical solutions.
* Experience supporting customers on-site in industrial, utility, or project environments.
* Strong customer service mindset with excellent communication and problem-solving skills.
* Ability to work independently in a remote-based role and manage multiple service cases effectively.
* Good organizational skills and attention to detail in maintaining service documentation and records.
* Willingness to travel frequently within Eastern Germany.
* Fluent in German and English, both written and spoken.