Field Service Engineer Role Overview
This is a dynamic role that plays a key part in advancing plasma processes and laser-based analytical methods used for high-precision material characterisation.
The ideal candidate will have completed vocational training in mechatronics or certification as a state-qualified technician, or equivalent practical experience in a technical field-service role.
* Act as the technical advisor for customers, troubleshooting and resolving issues in system and process engineering
* Minimise downtime by implementing preventative maintenance plans, managing spare part inventories and driving upgrade projects
* Perform audits and inspections of safety-critical equipment and produce compliant documentation
* Contribute technical input to service order handling and prepare solution-based quotes
* Commission systems at customer sites and ensure they run reliably after handover
* Run application training sessions and provide ongoing operational support so customers use systems effectively
Key responsibilities include technical advising, troubleshooting, and resolution of system and process engineering issues. The successful candidate will be comfortable with digital tools, fluent in German and English, and able to spend around 50% of working time on-site with customers presenting professionally in an international environment.
Requirements
Vocational training in mechatronics or certification as a state-qualified technician is required. Alternatively, equivalent practical experience in a technical field-service role can be considered.
Key qualifications include:
* Fluency in German and English
* Technical knowledge in mechatronics or a related field
* Experience with digital tools
* Ability to work independently and as part of a team
Benefits
The Field Service Engineer role offers a range of benefits, including:
* Opportunity to work with cutting-edge technology
* Chance to develop technical skills and expertise
* Collaborative and dynamic work environment
* Competitive salary and benefits package