Ph2Your Role /h2 /ppullipAssist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs /p /lilipProvide SLA 1 Class Support for the Workload Automation Service /p /lilipMaintain the operational model of our Workload Automation Tool /p /lilipParticipate in migration projects within the Workload Automation domain /p /lilipKeep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain /p /lilipIdentify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions /p /lilipAssist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency /p /li /ul /p pph2Your Profile /h2 /ppullipBachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry /p /lilipInitial working experience in Workload Automation and IT Operations /p /lilipBasic experience with Workload Automation Tools /p /lilipDeep knowledge of service delivery within ITIL guidelines /p /lilipAbility to understand and hold various roles in IT /p /lilipExperience in coordinating and communicating complex tasks /p /lilipExcellent communication skills in English and the ability to work both independently and as part of an international team /p /lilipProactive mindset with a focus on collaboration and empathy in dealing with stakeholders /p /li /ul /p /p p Your ZEISS Recruiting Team: /pMrs. Selina Riccio