WHAT YOU WILL DO
* Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
* Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
* Consistently meet the highest service and KPI standards of the department
* Establish and maintain relationships to build a portfolio of relevant customers
* Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
* Previous experience in customer service within (luxury) retail or relevant customer-facing roles
* Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
* Familiarity with customer communication and e-commerce-related technology
* Good computer skills, especially MS Office
* Conscientiousness when handling customer data
* Flexibility, resilience, and the ability to work as part of a team
* Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days
* Language & e-learning courses
* Staff discount of up to 30%
* Discounted meals
* Free daily supply of hot drinks and fresh fruit
* Exclusive canteen and roof terrace for a relaxing break
* Attractive ‘Refer a Friend’ referral program
* Company pension scheme
* Discounted membership for selected sports platforms & gyms
* Free local transport
* Individual support on mental health & well-being
* Social Day
* Employee Share Purchase Plan