Your assignments Acting as a liaison between different stakeholders, including business users, IT teams, developers, digital transformation, and project managers, to ensure clear communication and understanding of requirements. Applying analytical and critical thinking skills to solve complex business problems and make informed decisions. Analyzing current business processes, data, and systems to identify gaps, bottlenecks, and opportunities for optimization. Creating clear and comprehensive documentation, including business requirement documents (BRDs), use cases, user stories, process flows, and other relevant artifacts. Creating visual representations of current and future business processes to aid in understanding and decision-making. Your profile You have a completed university degree in business administration, economics, or in a similar field, preferably with an MBA or PhD You have a minimum of 5 years of professional experience in Pharma / Life Science industry, preferably in CRM focused and commercial-oriented roles You bring a minimum of 3 years of professional experience as a Salesforce Business Analyst or Admin You gained p rofound project management and stakeholder management skills You hold a Salesforce Admin Certification (this is a must), a Business Analyst certification is preferred You proved an independent, process- and result-oriented way of working You have excellent communication and presentation skills You are fluent in the English language (written & spoken), any additional languages are an advantage You have intercultural experience and the are willing to travel internationally Mindesteingruppierung/Minimum Grading: E 12 (K)