Description
:
The opportunity
To strengthen our sales and project management team we are looking for you as Installed Base Manager (f/m/d) for our Business Unit Service in Germany to take ownership of our local installed base of equipment and solutions.
This role is critical in driving customer retention, service growth, lifecycle management, and long‑term value creation by turning installed base data into actionable commercial and operational strategies.
You will work cross‑functionally with Sales, Service, Marketing, and Operations to maximize uptime, renewals, upgrades, and service contract penetration across the installed base
How you´ll make an impact
1. Own and actively manage the installed base portfolio, including data quality, segmentation, and lifecycle status
2. Develop and execute installed base strategies to increase service revenue, renewals, upgrades, and customer retention
3. Identify growth opportunities through modernization, retrofits, digital services, and spare parts
4. Collaborate with Sales and Service teams to create targeted campaigns and customer engagement plans
5. Analyze installed base data and KPIs to support forecasting, pipeline generation, and decision‑making
6. Drive standardization of installed base processes, tools, and reporting
7. Partner with Product Management and Marketing to support go‑to‑market initiatives for installed base offerings
8. Act as a key interface between commercial teams and operations to ensure customer satisfaction and uptime
Your background
9. Bachelor’s degree in Business, Engineering, or a related field
10. Previous experience in Energy Engineering is mandatory
11. Proven experience in installed base management, service management, sales operations, or lifecycle management is preferable
12. Strong analytical skills with experience using CRM, ERP, and reporting tools
13. Commercial mindset with the ability to translate data into revenue‑generating actions
14. Strong stakeholder management and cross‑functional collaboration skills
15. Excellent communication skills in German and in English
More about us
16. Opportunity to help shape a growing work and market environment
17. Attractive salary in accordance with the IG Metal collective agreement, 30 days' holiday, special payments, additional benefits, holiday and Christmas bonuses
18. Work-life balance through flexible working hours with the option to work remotely
19. Pension benefits & employer-financed company pension plan
20. Children's holiday home and childcare allowance
21. Use of many gyms throughout Germany with over 7500 partners for your workout with our EGYM Wellpass
22. Numerous exciting career and training opportunities within Hitachi Energy
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