PHermes is looking for a bilingual customer advisor, bfluent in German, English/b for its European e commerce entity and customer relation center./p pbWho are we?/b/p pThe European e commerce entity is responsible for the online distribution of Hermes products in 17 European countries, as well as the customer service for European stores. The Hermes Distribution Europe team currently consists of more than 70 people divided into five teams: e Retail Merchandising, Finance and Projects, Traffic Acquisition and Data Performance, HR, and e Retail Management./pbrpWithin the e Retail Department, you will work in one of the front office teams made up of 50 client service enthusiasts who operate on two levels:/p ul liManagement from A to Z of the relationship with our European e commerce customers./li liSingle point of contact for end customers wishing to contact European stores./li /ul pbWhat will your mission be?/b/p pAs an ambassador for Hermes, you will be entirely dedicated to the satisfaction of the end customers of our House, both in e commerce and retail./p pYou will join a multicultural team and particularly the one in charge of Central European countries (Germany, Switzerland). Our human sized environment favors a close knit management, based on collaborative work, team spirit, and mutual support./p pbWhat will your daily life look like?/b/p pIn a multilingual and multitasking context, you will be the single point of contact of our customers. Your main missions will be the following:/p p1/ Follow up from A to Z of interactions with our European e commerce customers/p ul liReceive, analyze, green light, and follow up on European e commence orders until they are received./li liInteract by phone, e mail, and chat with e commerce customers, advise them, develop sales./li liMake outgoing calls in order to have a proactive approach towards certain clients of the House, in a spirit of service./li liBe a driving force behind any initiative aimed at improving the e commerce customer experience./li /ul p2/ Single point of contact for end customers wishing to contact European stores/p ul liHandle inbound calls for stores: ul liAssist our customers contacting our stores, guide them, and offer them a qualitative and seamless omnichannel experience./li liEnsure, as a point of contact, the quality of the relationship with our clients, but also with our stores, in a spirit of service./li /ul /li liProvide most extensive product information to customers (characteristics, availability,