Ref: WL46677
An international bank is currently recruiting a Client Payment Support Associate to work in their Frankfurt am Main office.
In this role, you will be responsible for e-Banking promotion, onboarding, and daily support (BAU support), mainly for Japanese corporate clients but also non-Japanese clients at Global Transaction Banking Department, Europe Office (GTBDE) Frankfurt.
The ideal candidate should have experience in cash management products, strong technical troubleshooting abilities, and excellent client support skills.
Understanding of Japanese culture and business level fluency in Japanese is essential.
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WORK TYPE: Office-based role with the possibility to work from home
VISA SUPPORT: Yes
RELOCATION SUPPORT: Yes
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TYPE: full-time
WORKING HOURS: Monday to Friday, 40 hours per week
SALARY: up to € 65k, depending on experience
START: ASAP
LOCATION: Frankfurt am Main, Germany
Client Payment Support Associate Main Responsibilities:
* Directly manage and participate in the daily operation of various payment solutions, ensuring smooth functionality and performance across systems, including e-banking and other key platform
* Take an active role in the installation, configuration, and integration of payment systems for corporate clients, providing on-site or remote technical assistance as needed
* Serve as the SME for payment systems, including e-banking, offering hands-on, second-level support to troubleshoot and resolve production issues as Product owner
* Actively involved in diagnosing and solving complex technical issues related to payment platform, both for internal teams and external clients
* Identify and implement improvements in processes and workflows to enhance system performance and client satisfaction, participating in the technical execution of these improvements
* Develop and maintain detailed system support documentation and provide hands-on training to internal teams and clients regarding system usage and troubleshooting
* Ensure that all systems are compliant with relevant regulatory and security standards, implementing necessary safeguards when needed
* Act as the primary point of contact between business unit, IT teams, and external clients, ensuring effective communication and resolution of issues
* Identify potential risks and issues proactively across all delivery activities, managing them through appropriate mitigation strategies
* Provide regular project status updates to stakeholders and senior management
* Work closely with cross-functional/cross-border teams, including IT and Business units, to ensure the successful integration and implementation of the new entity
Client Payment Support Associate Candidate:
* Experience in the Banking Industry, especially for cash management products such as:
(1) e-banking implementation, integration and maintenance
(2) Payment Administration
(3) Cash Pooling Implementation, integration and maintenance
(4) Host to Host/SWIFT connectivity implementation, integration and maintenance
(5) API knowledge related with PSD2/Open banking
* Fluent in Japanese and English
* Pitching / presentation to the clients in terms of e-banking and CMS products
* Experience/knowledge in transaction, payment, FX business/operation
* Basic knowledge of SWIFT and bank messaging (MT1xx, MT2xx, MT9xx, also ISO20022 messages such as pain.001, camt.053/052, etc.)
* Basic knowledge of UK and European Payment market environment
* (MT1xx, MT2xx, MT9xx, also ISO20022 messages such as pain.001, camt.053/052, etc.)
* Basic IT knowledge such as Network, File Format, Database, Infrastructures
* Basic Knowledge of Customer ERP/TMS (SAP, Kyriba, Oracle etc.)
* Solid understanding of the Bank’s internal rules and procedures
* Ability to work effectively under strict deadlines such as payment cut-off times
* Able to work within a team and maintain working relationships
* Commitment to complete tasks, meet deadlines, achieve expected results.
* Excellent attention to details and high levels of accuracy
* Positive attitude and strong desire to support clients and team members
* End user PC skills and basic knowledge of IT systems (web applications, security etc)
** All applicants for the Client Payment Support Associate must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.