For over 175 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. We currently offer the following position in our office in any major European location (Germany, UK, Italy) which will be REMOTE.
Service Director, EMEA
Do you enjoy excelling in customer satisfaction and improving quality by driving to the root cause of product and process issues? The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs / refurbishment within the terms of service level agreements, demand service and warranty repairs.
~ Manage and oversee an organisation with 120 staff, consisting of Field Service Managers, Field Service Engineers, Customer Service Delivery and a Service Contract Sales organisationto ensure satisfactory job performance, business objectives, revenue and profit targets.
~ Actively pursue customer feedback to ensure customer satisfaction and consistent high quality service support and incorporate Danaher Business Systems Tools into daily work
~ Maintain intimate knowledge of contractual obligations of Leica to Customers, Dealers and Authorized Third Party service organizations within the assigned area to properly respond and fulfill the obligations of the agreements.
~ Own and optimize the regional Service P&L and achieve business financial objectives set for the assigned area to create above market economic growth for the company.
~ Recommend purchasesand allocations of spare parts inventory, supplies, etc. Establish a close working relationship with Sales Management to create a team atmosphere between sales/service and capitalize on sales opportunities. Establish a close working relationship with Business Unit Management to address escalated issues and represent the company in a professional manner to instill confidence within current and prospective customers.
You have a minimum of 10 years’ experience working for a global organization
~ Previous experience managing a field service organization strongly preferred
~ You are fluent in English and, if possible, German
Learn more about what we do and who we are by watching our company video “We Are Leica”:
Do apply online - we are looking forward to your application!
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#Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.