WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
* Service Delivery & Operational Excellence: You ensure high-quality, efficient delivery of AOS services that meet or exceed SLAs and KPIs; You ensure high service adoption, low service churn and high levels of service satisfaction
* Strategic Resource & Capacity Management: You plan and allocate team resources effectively to balance workload and meet seasonal or project-specific demands.
* Leadership & People Development: Lead, motivate, coach, and grow a high-performing team through regular feedback, mentoring, and development planning.
* Stakeholder Management & Communication: Act as the main point of contact and escalation, ensuring transparent communication with internal and external stakeholders.
* Service Development & Innovation: Drive continuous improvement and collaborate on developing new service lines to scale and evolve Professional Services offering.
WE'D LOVE TO MEET YOU IF
* You have relevant experience working in a digital service-oriented environment (ideally marketplace operations / customer support), supporting both technical and non-technical needs
* You have proven experience in team leadership, including performance management, coaching, and recruitment
* You are a natural problem-solver who thrives in fast-paced, high-growth settings
* You have a customer-first mindset: you're proactive, empathetic, and always thinking two steps ahead
* A "can-do" attitude that motivates those around you
* You have strong communication skills in English; German or other languages are a plus
* You are skilled in tools like Jira, Confluence, Salesforce, or Service Cloud
EMPLOYEE BENEFITS YOU'LL LOVE
* Work where it fits you best
We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
- Develop your skills
Every year, you receive a specific budget to invest in your personal development, whether it's about enhancing soft or hard skills. Additionally, you have access to German or English classes to improve your language proficiency.
- Support with your transition to Tradebyte
If you have to move to Germany from another country, we support you with the visa process and finding an apartment so you have everything together before you start your job at Tradebyte.
- 40% Zalando discount
As a Zalando employee you profit from a 40% discount on Zalando and 30% on Zalando Lounge. Additionally you profit from the company's success if you participate in Zalando's share programme.
- We care about your health
We offer a variety of health initiatives to support your well-being. Order a company bike, equip your home office, and enjoy free beverages and fruit in our offices.