For our department Quality and After Sales within LuxairTours, we are looking for a (an):
Internship Quality Management (m/f/x)
Main duties:
* Assist
the Quality and After-Sales Manager at LuxairTours with daily operations.
* Support the team by managing
administrative tasks and processing customer claims.
* Prepare and provide various
statistics, reports, and presentations.
* Analyze root causes in quality
reports and propose improvement measures.
* Monitor Key Performance Indicators
(KPIs) aligned with the Quality strategy.
* Participate in internal audits and
draft detailed audit reports.
Required profile:
Minimum required criteria:
* Familiarity with ISO 9001:2015 standards.
* Strong organizational skills.
* Meticulous, focused, and
structured work approach.
* Proficiency in standard MS Office applications.
* Fluency in at least two
languages, including English and French.
The ideal candidate:
* Knowledge of Luxemburgish and of any other language will be considered an asset.